Privacy Policy
Last updated: 01 January 2025
1. Introduction
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, contact us, or make use of our services.
We are committed to complying with the Protection of Personal Information Act (POPIA) and safeguarding your privacy.
By using our website or services, you consent to the collection and processing of your personal information as described in this policy.
2. Information We Collect
We may collect the following types of personal information:
Information You Provide Directly
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Name and surname
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Contact details (telephone number, email address)
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Physical address
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Payment or billing information
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Service-related details you submit through forms or messages
Automatically Collected Information
When you visit our website, we may automatically collect:
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IP address
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Device information
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Browser type and version
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Website usage data
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Cookies and tracking technologies
Information from Third Parties
We may receive information from:
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Advertising platforms (e.g., Facebook, Google)
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Payment processors
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Service partners assisting in installations or repairs
3. How We Use Your Information
We use your personal information to:
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Provide and deliver our services
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Respond to your enquiries and provide support
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Process payments and issue invoices
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Manage bookings and call-out requests
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Improve our website and service offerings
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Send important notifications related to your installation or service
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Comply with legal and regulatory requirements
We do not sell your data to any third party.
4. Sharing of Personal Information
We may share your information only when necessary and only with:
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Trusted service providers assisting in installations or support
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Payment service providers
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Marketing or analytics partners
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Law enforcement or regulatory bodies when required by law
All third-party partners are required to comply with privacy regulations and protect your information.
5. Data Storage & Protection
We take reasonable, appropriate, and industry-standard measures to safeguard your personal information.
Protection measures include:
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Secure servers
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Encrypted connections (SSL)
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Access control and authentication
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Regular monitoring of systems
Although we take precautions, no system is 100% secure. You use the website and services at your own risk.
6. Cookies & Tracking Technologies
Our website may use cookies to improve your browsing experience, analyse performance, personalise content, and deliver more relevant advertising.
You can:
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Accept or decline cookies through your browser
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Delete existing cookies at any time
Declining cookies may affect website functionality.
7. Your Rights Under POPIA
You have the right to:
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Request access to your personal information
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Request corrections or updates
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Request deletion where legally permissible
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Withdraw consent
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Lodge a complaint with the Information Regulator
Information Regulator Website: https://www.justice.gov.za/inforeg/
8. Data Retention
We retain your personal information only for as long as necessary to:
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Complete the services you requested
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Meet legal, tax, or reporting obligations
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Resolve disputes
Once no longer needed, information will be securely deleted or anonymised.
9. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the content, security, or privacy practices of third-party sites.
We encourage you to review their privacy policies before engaging with them.
10. Children’s Privacy
We do not knowingly collect personal information from children under 18.
If we become aware of such data, it will be removed promptly.
11. Changes to This Privacy Policy
We may update this policy from time to time.
The “Last Updated” date at the top will reflect the latest version.
Continued use of the website indicates acceptance of these updates.
12. Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact us:
Email: sales@satellitetechinstallers.co.za
Phone: 063-467-3009